Customer Support

How do I book a polishing service?

Book online through our boat care section.

What areas do you service?

We are a mobile service - public and private locations (check availability when booking).

What products do you use?

We use professional grade Marine polishers and buffers for long lasting shine.

How long does shipping take?

Most orders arrive within 5-7 business days.

How do I track my order?

You'll receive a tracking email when your order ships.

Do you offer express shipping?

Not yet, but we're working on that.

Can I return an item?

Yes, within 14 days if unused and in original condition.

What if my product arrives damaged?

Contact us at - support@hellfishmarine.com with photos.

How long do refunds take?

5 business days after receiving the return.

ELEGIBILTY:

Items must be unused, in original packaging and returned within 14 days.

NON REFUNDABLE ITEMS:

Custom or special order items cannot be returned.

REFUND PROCESS:

Once you return is received and inspected, refunds will be processed within 5 business days.

HOW TO START A RETURN:

Contact suport@hellfishmarine.com for instructions

SHIPPING TIMES:

Standard delivery: 5-7 business days within Australia

TRACKING:

Tracking details will be sent via email when your order ships.

LOST OR DELYED PACKAGES:

If your order is delayed beyond 10 business days, contact support@hellfishmarine.com

PAYMENT METHODS ACCEPTED:

Credit/Debit Card, PayPal,

PROCESSING TIME:

Orders are typically processed within 24-48 hours.

CANCELLATIONS:

Orders cannot be cancelled once they are shipped.

BOOKING CONFIRMATION:

All booking require full prepayment before service.

CANCELLATION POLICY:

Cancellations require at least 24 hours notice.

Late cancellations may incur a 50% service fee.

NO-SHOW POLICY:

If the customer is unavailable at the scheduled time, no refunds will be issued.

DATA COLLECTION:

We collect data only for order fulfilment & customer support.

THIRD PARTY SHARING:

Hellfish Marine does not sell or share customer data with third parties.

COOKIES AND TRACKING:

Our website uses cookies to improve the shipping experience.